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Are there any liability information? » Liability – important information! Protours Ltda. acts only as agent for contractors providing means of travel services, in particular transportation services such as train, car, bus, ship or plane or other services during the course of the tour, e.g. hotel accommodation. We accept no responsibility for the services carried out by other providers and assume no liability for injury, damage, loss accident, delay or irregularity which may occur on route, either by reason or defect in any vehicle or for any reason whatsoever or through the acts of default on the part of any company or persons engaged in conveying the passenger or in carrying out the arrangements of the trip. These providers are solely responsible and liable directly to the customer. Protours Ltda. cannot be held responsible for lost items. It is solely the responsibility of the tour participant to make use of the services, which he/she booked. Services, which were booked, but not used, are not refundable. We reserve the right to substitute hotels specified, for another of similar category or to make minor adjustments to the itinerary, if necessary. We also reserve the right to cancel any trip prior to departure, in which case a full refund will constitute full settlement to the passenger. No refunds will be made for any unused parts of the trip. We reserve the right to decline, to accept or to exclude any person as a member of a trip. Baggage is at owner’s risk. By submitting a booking or acceptance of vouchers you confirm to us your consent to the above conditions. Please read our Terms & Conditions carefully!
» Can I book my flights with PROTOURS? We are pleased to reserve and book all domestic flights within Chile for you. Please book your international flight to Chile with your local travel agent or one of the following airlines: » What kind of clothes should I bring? Due to the various climate zones we cannot give any general recommendation. Travelling through Chile you will need clothes for warm, cold, dry and wet climates. Please keep in mind that even in summer, nights can get very cold in the North and the South of Chile.
» Which other services can I book with Protours? Apart from our round trips and trip modules you can book domestic flights, rental car, camper, hotels or accommodation at fair rates with Protours. Minimum value per booking: USD 100. Please send us an e-mail with your request. Tickets for regular coaches, trains and ferries can only be sold in combination with our tour packages.
» How do I book your Chile tours? If you have already decided, which trip to book, please complete our contact form with the name of the trip, travel date, number of participants and other relevant data or requirements and return it to us. If you prefer to receive an individual travel itinerary at no cost and without obligation, please send us your preferences regarding the region in Chile, travel period, estimated budget and any other details that help us to prepare a travel itinerary according to your needs. Within 2 working days you will receive an offer with price quotations and further information to complete your booking.
» Can you send me other travel itineraries, than the ones listed here? No problem! There are plenty of travelling possibilities in Chile and not all our travel combinations are listed on our WebPages. Please inform us precisely about your travel expectations and interests and we will send you your personalized and tailor-made trip with a binding price quotation.
» When is the best time to travel in Chile? Generally speaking, the best travel time for all of Chile is spring and summer of the Southern Hemisphere (end of September to beginning of May). Travelling in the Northern region and Easter Island is possible throughout the whole year. In southern Chile rainfalls in winter (June to August) are especially frequent. Santiago and its surroundings experience a temperate Mediterranean climate with a hot summer and mild winter. Special local climate conditions are pointed out in our travel descriptions (e.g. Bolivian winter in January/February in the Altiplano).
Once your booking is confirmed by us, we ask you to make a deposit of 100 USD per person. If different payment conditions apply, you will be notified before your booking. We accept payments by VISA-, MasterCard- and Diners- credit cards. Transfers to one of our accounts in USA, Chile or Germany are also accepted. Full payment must be effected at least 60 days prior to the travel date (date of receipt of payment). All payments must be made in US $; prices are subject to change. For short-term bookings, (less than 60 days between booking date and travel date) the full amount is due upon confirmation of booking.
» How and when do I receive my travel documents? Together with the confirmation of your booking you will receive a detailed travel description (per e-mail or fax). Upon your arrival in Chile, one of our tour guides will welcome you at the airport and hand over the travel documents with a detailed information package, incl.: Vouchers for each hotel and booked service, detailed travel description with the latest information and time schedule, original domestic flight tickets (if booked with us), maps and Info package, tourist guide, our Protours 24 hrs emergency numbers (German & English speaking staff).
» Will I need travel insurance? Yes. We strongly recommend to take out travel insurance, incl. health insurance, lost baggage insurance etc. Please inform yourself at your local travel agent or insurance.
Protours Ltda. does not refund services, which have not been used during the trip, e.g. hotel nights, meals, sightseeing tours. etc.
» What if I need to cancel my trip? A cancellation of your booking must be communicated to us in writing. Minimum cancellation fees are based on the day the written cancellation is received by us. The following charges apply:
Upon entry in Chile you will receive a tourist card for a permitted stay of 3 months. Currently you do not need a visa, if you are from Western Europe, North America, South America (except for Bolivia), Australia, New Zealand or Japan. Please consult with the Chilean embassy for Anulations with other countries. You do need a valid passport, which should be valid at least 6 more months after entering Chile. Citizens of the following countries have to pay an entry fee at the Chilean Customs office. Please note, the amount corresponds to the amount Chileans have to pay in the respective countries: United States (USD 100), Canada (USD 55), Mexico (USD 22), Australia (USD 30). Visa regulations can change at any time. Please note that each traveller is responsible to inform himself about the visa regulations. If in doubt, please contact the Chilean embassy in your country.
» What if I only need general information to organize a Chile trip on my own? On our webpage you will find various links to websites providing all kind of information about Chile. Please request answers to general information on Chile on the corresponding website or from the Chilean National Tourist Board, Sernatur.
» What is the difference between "Seat-in-bus“ (SIB) tours and "Private tours“? If travelling on one of our “Seat-in-Bus Tours” you will usually be joining an international group and travel for less money because departure dates and travel routes are fixed and more passengers are participating. This way costs per person are lower. ”Private Tours” are more flexible and comfortable, because you can determine travel date and the travel program. The costs are higher, because it is a private tour only for you and your group or your partner, incl. your own private guide. With this tour you have a maximum of personalized service, quality and flexibility.
» Is it safe to travel in Chile? Chile is the safest country in Latin America! There is no need for extra precautions. Minor criminal acts and pick pocketing may occur in big cities, but are seldom in Chile. Violent assaults of tourists are unknown. Health & Hygiene standards correspond to the ones in Europe and are very high compared to the conditions in Latin America. There are no dangerous or poisonous animals in Chile!
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